Get in touch

We'd love to
hear from you.

Whether you're a venue owner, an explorer with a question, a journalist, or a potential partner — there's a right channel below for you.

Contact channels

The right
person for
your question.

General support
App help & account issues
Questions about the app, your explorer experience, trouble finding venues, or anything else about using HAPA day to day.
hapapp.official@gmail.com
Venue owners
List your venue & subscriptions
Help getting your venue on HAPA, questions about Pro and Elite plans, posting issues, or anything from the Promote side of the app.
hapapp.official@gmail.com
Billing & payments
Subscriptions, boosts & invoices
Payment issues, subscription cancellations, invoice requests, or questions about charges on your Paystack statement.
hapapp.official@gmail.com
Press & media
Journalists & content creators
Media enquiries, interview requests, press kit access, and editorial coverage of HAPA or Cartlyf Technologies.
hapapp.official@gmail.com
Partnerships
Business & integration enquiries
City expansion partnerships, co-marketing opportunities, event organiser enquiries, and API or integration requests.
hapapp.official@gmail.com
Cartlyf Technologies Limited
Parent company of HAPA
Location
Kitale, Kenya
Regulation
Registered with Kenya's Office of the Data Protection Commissioner (ODPC)
Legal
Privacy Policy  ·  Terms of Service
Response
We aim to respond to all enquiries within 2 business days. Legal and data requests within 21 days.
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If your matter is urgent, email us directly at support@gethapa.app.